Last Updated: April 6, 2026
1. No Refund Policy
At Serpial, we maintain a strict no-refund policy for all subscription purchases. All sales are final and non-refundable. We encourage you to carefully review our service offerings and try any available trial periods before committing to a paid subscription.
2. Subscription Cancellation
While we do not offer refunds, you may cancel your subscription at any time. Please note the following:
- Cancellation can be initiated from your account settings
- Upon cancellation, your subscription will remain active until the end of your current billing period
- You will continue to have access to all features until your subscription expires
- No partial refunds will be provided for unused time in your billing period
- Your subscription will not automatically renew after cancellation
3. Subscription Period
When you cancel your subscription:
- Your access continues until your subscription due date
- You can use all premium features until the end of the paid period
- After the subscription expires, your account will be downgraded to the free tier (if applicable)
- No charges will be made after your current subscription period ends
4. Exceptional Circumstances
In rare cases involving technical issues or billing errors on our part, we may provide refunds at our sole discretion. Such exceptions are evaluated on a case-by-case basis and require:
- Documented evidence of the technical or billing issue
- Contact with our support team within 7 days of the issue
- Good faith attempt to resolve the issue with our support team
5. Billing Disputes
If you believe you have been incorrectly charged, please contact our support team immediately. We will investigate all billing disputes promptly and work with you to resolve any legitimate errors.
6. Questions and Support
If you have questions about our refund policy or need assistance with cancellation, please contact us:
Email: Support@serpial.com
Phone: +91 9511874988
Address: 5, Roshan HSG Society, Garkheda Parisar, Maharashtra – 431009
7. Policy Updates
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our service after any changes constitutes acceptance of the updated policy.